Shipping policy

Shipping Policy

Thank you for shopping with Nevora. Every order is carefully prepared and packaged before shipment.

Order Processing

Orders are processed during normal business days, excluding weekends and major holidays.

Please allow time for your order to be prepared before shipment. Custom gift boxes and personalized orders may require additional processing time.

Once your order ships, you will receive tracking information when available.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the shipping method available for your order.

FREE standard shipping is available on qualifying U.S. orders of $75 or more.

Any applicable minimum purchase requirement is calculated according to the order subtotal shown at checkout.

Estimated Delivery

Delivery times shown at checkout are estimates and may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside Nevora's control.

Processing time and carrier transit time are separate.

Tracking Your Order

When tracking is available, tracking information will be sent using the contact information provided with your order.

Please allow time after receiving your shipping confirmation for the carrier's tracking system to update.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us immediately.

We cannot guarantee that an address can be changed after an order has entered processing or been shipped.

Nevora is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

Lost or Missing Packages

If your tracking information shows unusual delays or your package appears to be missing, please contact us so we can help review the shipment information.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, and the shipping carrier.

Damaged Packages

If your order arrives damaged or leaking, please photograph the shipping package and damaged product before discarding anything.

Contact Nevora Customer Care with your order number and clear photos so we can review the issue.

Returned-to-Sender Packages

If an order is returned to Nevora because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or another customer-related delivery issue, additional shipping charges may apply if the order needs to be shipped again.