Refund policy

Refund & Return Policy

At Nevora, we carefully inspect and package every order before shipment. We want you to feel confident when shopping with us and understand our return and refund policies before placing an order.

Returns

Due to the personal-use nature of fragrance products, we can only accept returns of eligible items that are unused, unopened, and in their original condition and packaging.

To request a return, please contact Nevora within 14 days of delivery.

Items returned without prior authorization may not be accepted.

Non-Returnable Items

For health, hygiene, and customization reasons, we cannot accept returns on:

Opened, used, tested, or altered fragrance products
Products removed from or missing their original packaging
Personalized or customized items
Custom Build Your Gift Box orders
Gift sets containing personalized messages or customized selections
Final-sale items, where clearly marked at the time of purchase

This does not affect claims involving an item that arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, leaking, or you receive the wrong item, contact us as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging and shipping box if the package was damaged

We will review the information and work with you on an appropriate resolution.

Please keep the product and all original packaging until your claim has been reviewed.

Return Shipping

Unless the return is due to an error by Nevora or an eligible damaged/defective item, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law or the return resulted from our error.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears on your account.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing, has been customized, packed, or shipped.

Exchanges

We do not currently offer direct exchanges. If an eligible item is approved for return, you may return it according to this policy and place a new order for the item you prefer.